If I make an Internet Booking
will I receive any tickets?
No, you will receive an on screen booking reference number which will also be sent to you
by email. When you arrive at the port of departure you should present the booking
reference number together with a photo ID and you will be given your tickets. I am trying to get
a price going out with 2 people, and returning with just 1 person. Is this possible?
Due to limitations in the ferry operator reservation systems this cannot be done as one
booking. However, it is possible to do it as 2 separate bookings. In this case, for
example:
1. First booking for 1 person return
2. Second booking for 1 person single
How do I
know which ferry company I am booking with?
Once you have made your booking you will receive your on-screen and email booking
confirmation. This includes ferry operating company, port address, check-in time and other
essential information. Also, if you look at the terms and conditions for your
quotation/booking you will see the operators you have chosen for your routes.
Are
bookings transferable to another vehicle?
Yes, providing the dimensions are the same as the original. I will be traveling in a
rental car.
Can I
book through the Internet as I don't know the make or registration number of the car?
Yes, just enter "Rental Car" in the Vehicle Registration fields and expected
size of car e.g. small, regular, mpv etc. in the Make/Model fields.
How early
do I need to get to the port before departure?
Your precise check-in time is detailed on your booking confirmation (on screen and
in the email). However, as a guideline with most operators you need to arrive 60 minutes
before for vehicle departures, 30 minutes before for foot passengers.
I would
like to make a booking without a car. How can I do this?
To make a foot passenger booking please select 'Foot passenger' from the Vehicle
dropdown at stage 2 of the booking process.
If I
arrive early can I go on board straight away?
No, you cannot board until check-in opens
Can I
take my pet (cat or dog) with me on the ferry?
Yes, but you will need to fill out a Pet Travel Scheme Declaration. These can be
obtained from DEFRA - www.defra.gov.uk.
Also, you will need to contact us at [email protected] or on +44 (0)1235 845600
to add the pet to your ferry booking (approximately £15 per pet, per route). Depending on
the ferry operator and route, your pet may have to remain in the car for the duration of
the crossing, with no passenger access. |
